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INFORMATION TECHNOLOGY DEPARTMENT
 
   
 
The Information Technology Department is responsible for the hardware and software infrastructure of the entire city. This consists of the city’s enterprise systems, government applications, web sites, internet access, carrier services (voice, local, long distance, mobile), telephone networks, fiber optics and systems engineering projects. Our mission is to provide efficiency and cost savings through the use of information systems and technology to serve the citizens of Coral Gables.

Chief Information Officer's Page

Download the Organizational Chart  Click To Download
          
                       IT DIVISIONS
Business Analysis and Geographic Information Systems
Business Analysis and Project Management
This division performs enterprise business analysis and enterprise applications planning, coordination, allocation, implementation and management, as well as the city's Geographic Information Systems (GIS) coordination. Projects, Staff, More...
 
Network and Telecommunications
Network and Telecommunications
This division designs, engineers, and implements telecom and network systems, including WAN/LAN voice, data and video network equipment, wireless, fiber, leased bandwidth links, facilities and environmental. Projects, Staff, More...
 
Systems and Applications Development

Systems and Applications Development

This division is in charge of systems engineering, maintenance, analysis, support and administration. It includes hardware and software automation systems, databases, web Internet and Intranet portals, server infrastructure and related applications as well as the city's Geographic Information Systems (GIS), including mapping data and applications. Projects, Staff, More...
 
Network Operations Center and Help Desk
Network Operations Center and Service Desk
This division manages and reports IT administrative processes that include service desk operations, inventory, procurement and general procedures. Projects, Staff, More...
 
Field Operations
Field Operations and Product Expertise
This division manages and reports the field operations and supports the training, setup and implementation of ERP systems to the city users, as well as installation and support of client’s enterprise systems, hardware and peripherals. This includes desktop applications, personal and mobile computers, printers, cellular services, beepers, and backup procedures. Projects, Staff, More...
 
 
Staff  |   Projects   |   Statistics   |   Divisions

  MISSION:  
 
Our mission is to provide efficiency and cost savings through the use of information systems and technology to serve the citizens of Coral Gables.
 

  OBJECTIVES:  
 
The Information Technology Department is responsible for the hardware and software infrastructure of the entire city. This consists of the city’s enterprise systems, all business and government applications.

 

  PROJECTS:  

 SMS Network Management System 
 Shift Management System for Fire Department 
 Rapid Access project for the Fire Department 
 Radio Shop Management System 
 Cisco CSA Project 
 Wireless Hotspots 
 Citrix Metaframe Server 
 FireHouse system migration and upgrade 
 Electronic Citation (eCitation project) 
 Police Arrest Cards RMS system 
 School Board Concurrency Management System (SCMS) data Sharing project 
 EDEN Utility Billing  
 eCommerce Project 
 FLEX Project for Police/FDLE 
 OSSI Support Network Application (Terrance) 
 EDEN Genesys IVR System 
 EDEN Permits and Inspections 
 EDEN Parcels Manager 
 EDEN Applicant Tracking 
 EDEN Fixed Assets 
 EDEN Utility Building 
 EDEN Employee Training 
 EDEN Accounts Receivable 
 EDEN Business Licenses 
 EDEN Inventory Control 
 EDEN Special Assessments 
 EDEN Customer Requests 
 EDEN Web Extensions 
 EDEN IVR  
 EDEN GASB34 
 EDEN Crystal Report 
 City-wide PC Deployment 
 911 PSAP 
 Secondary 911 PSAP  
 Fiber Network (COMCAST) 
 PRI ISDN Telecommunications Circuits 
 Long Distance Carrier Services 
 Avaya PBX Telephony Switch Upgrades 
 WI-FI / WIMAX Wireless Network 
 HEAT (Network Service Desk and NOC ticketing System) 
 L3 CRM (Citizen Relations Management System) – Northgate (Front Office) 
 Dashboard System 
 City Payphones 
 Fiber Network (NAP Connection) 
   
 

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